Shipping & Delivery

Shipping options and delivery times may vary depending on your location.

Business days are Monday through Friday. Our office and warehouse are closed on weekends and Dutch public holidays.

THE NETHERLANDS

Shipping costs: €4.95

Free shipping on orders over €80

Delivery time: 1–2 business days

BELGIUM / LUXEMBOURG

Shipping costs: €6.95

GERMANY

Shipping costs: €6.95

Free shipping on orders over €80

Delivery time: 1–3 business days

HOME DELIVERY

Our products are delivered by DHL, PostNL, and GLS (Europe) or FedEx (Rest of the World). The available delivery options for your country will be displayed during checkout.

If your order is delivered to a pickup point after an unsuccessful delivery attempt, please remember to bring a valid form of identification when collecting your package. If someone other than the purchaser is collecting the order, they must provide a written authorization and a copy of the purchaser’s ID at the pickup point.

Please note that deliveries are only made on business days.

DELIVERY ISSUES

Missing Packages

We work with third-party delivery services and do not operate our own delivery network. If there is an issue during delivery or if your package does not arrive, please contact us. We will contact the carrier to investigate where the package was delivered. This investigation may take 2–3 business days. Once we receive the outcome of the investigation, we will provide an appropriate solution.

We cannot issue a full refund for packages that have a delivery status marked as “Delivered.” If both the carrier and the recipient maintain that the package was delivered/not received, we can offer to resend the package.

Missing Items

If items are missing from your package and are listed on the packing slip included with your order, please notify our support team by email within 2 business days of receiving your package.

Damaged Packages / Goods

If your package is severely damaged*, it is possible that items may be missing. In that case, do not accept the package until you have checked whether any items are missing. If items are missing, return the package with the delivery driver. The carrier will return it to us for further investigation, and we will send you a replacement package. Please make sure to take photos of the damaged package so that you and/or we can file a claim.

If the damage was not reported to the delivery driver at the time of delivery, we may not be able to resolve the issue. In this case, we recommend contacting the carrier directly.

*By severe damage, we mean packages that are fully opened or have holes large enough for clothing items to be removed.